The documentation requirements for most information technology companies are massive.
Not only must they deliver extensive product documentation to customers, they also
need to exchange key data with engineers, research scientists and business partners.
In an environment where product lifecycles are measured in weeks and months, inaccurate
or incomplete information could delay time to market, lowering profits and eroding
market share. Moreover, inaccurate information released to consumers could also
lead to extensive product litigation.
For years, a lack of industry-wide data exchange standards has hindered efforts
to streamline the business process required to create, manage and distribute this
information. Different departments wasted time re-entering data and combining multiple
data types into final documents. Authors focused on making reports look good, instead
of using their technical expertise to fine-tune the content. This problem increases
exponentially for global organizations that need to provide localized content to
a worldwide audience.
ithink Solutions can help IT companies overcome these obstacles by deploying content
management systems that support single-source publishing and enable the reuse of
content
